Shipping Policy

Shipping & Delivery Policy

Last Updated: [05/02/2026]

This Shipping & Delivery Policy (“Policy”) explains how products and services are delivered by Marvel Energy Tech (“Company”, “we”, “our”, or “us”). By placing an order or engaging our services, you agree to the terms outlined below.

1. Scope of This Policy

This Policy applies to:

• Physical shipment of solar equipment, hardware, and accessories
• Dispatch of spare parts and consumables
• Delivery of digital products and services (non-physical)
• On-site service delivery related to Solar EPC projects

2. Shipping Coverage

2.1 Domestic Shipping (India)

• We ship products across India, subject to serviceability and logistics feasibility.
• Certain remote or restricted locations may require additional delivery time or cost.

2.2 International Shipping

• International shipping, where offered, is subject to:
  • Prior written confirmation
  • Import/export regulations
  • Customs duties and taxes borne by the customer

3. Shipping Methods & Partners

• Products are shipped via reputable third-party logistics providers.
• Mode of transport may include road, rail, or courier depending on item size and urgency.
• The choice of logistics partner rests solely with us unless otherwise agreed in writing.

4. Order Processing Time

• Orders are processed after:
  • Confirmation of payment
  • Verification of order details
• Typical processing time:
  • 3–10 business days for standard equipment
  • Project-specific timelines for Solar EPC orders

Processing time excludes transit time.

5. Estimated Delivery Timelines

Delivery timelines vary based on:

• Product type and availability
• Shipping location
• Logistics partner performance
• Force majeure conditions

Estimated timelines:

• Metro cities: 5–10 business days
• Non-metro / remote areas: 7–15 business days
• Solar EPC equipment: As per project schedule

Timelines are indicative and not guaranteed.

6. Shipping Charges

• Shipping charges, if applicable, are communicated during quotation or checkout.
• Charges may depend on:
  • Weight and dimensions
  • Distance and location
  • Insurance and handling requirements
• Any additional charges due to re-delivery or incorrect address will be borne by the customer.

7. Risk, Title & Insurance

• Risk of loss or damage transfers to the customer upon dispatch unless otherwise agreed.
• Insurance, if opted, will be charged additionally.
• We are not responsible for delays or damages caused by logistics partners.

8. Inspection & Acceptance

Customers must:

• Inspect packages at the time of delivery
• Report visible damage or shortages immediately to the delivery agent
• Notify us within 48 hours of delivery for any transit-related issues

Failure to report within this period may void claims.

9. Delays & Force Majeure

Delivery delays may occur due to:

• Weather conditions
• Natural disasters
• Government restrictions
• Transport strikes
• Supply chain disruptions

Such delays do not entitle customers to refunds or penalties.

10. Installation & On-Site Delivery (Solar EPC)

• Equipment delivery does not imply immediate installation.
• Installation is scheduled based on:
  • Site readiness
  • Regulatory approvals
  • Grid availability
• Customer must ensure site access and safety.

11. Digital Services Delivery

For non-physical services such as:

• Web development
• Hosting & SaaS
• SMS / WhatsApp / API services
• Digital marketing services

Delivery occurs through:

• Online dashboards
• Email credentials
• Platform access activation

No physical shipping is involved.

12. Incorrect Address or Failed Delivery

• Customers are responsible for providing accurate delivery details.
• Failed delivery due to incorrect address may incur:
  • Re-shipping charges
  • Storage or handling fees

13. Returns & Refunds

Shipping-related returns and refunds are governed by our Refund & Cancellation Policy.
Shipping fees are non-refundable unless explicitly stated.

14. Policy Updates

We reserve the right to update this Policy at any time.
Changes will be effective upon publication on our website.

15. Contact Information

For shipping-related queries:

Marvel Energy Tech
Email: marvelenergytech@gmail.com
Address:  1/105, opp to Lakshmi Kaliyammal Temple, Ungaranahalli [p.o], Dharmapuri - 636705