Privacy Policy

Last updated: [05/02/2026]

Marvel Energy Tech (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data of users, clients, partners, and website/app visitors. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you interact with our Facebook applications, WhatsApp Business API services, digital marketing services, websites, and related platforms.

By using our services or applications, you agree to the practices described in this Privacy Policy.

1. About Us

Company Name: Marvel Energy Tech
Business Activities:

WhatsApp Business API Technology Provider
Cloud communication and automation solutions
Digital marketing services under the brand GKNIt
CRM, lead management, campaign automation, and analytics

Contact Email: privacy@[yourdomain].com
Business Address: [Registered Address, City, State, India]

2. Scope of This Privacy Policy

This policy applies to:

Facebook Apps developed and operated by Marvel Energy Tech
WhatsApp Business Platform integrations
Websites, dashboards, APIs, and portals operated by us
Marketing campaigns, landing pages, and analytics tools under GKNIt
Client onboarding, support, and billing interactions

This policy does not apply to third-party websites or services linked from our platforms.

3. Information We Collect

3.1 Information You Provide Directly

We may collect:

Name, company name, designation
Email address, phone number, WhatsApp number
Business details (industry, address, GST, website)
Support requests, messages, and feedback
Billing and invoicing details (no card data stored directly)

3.2 Information Collected via Facebook Apps

When you use our Facebook App (subject to your permissions):

Public profile information (name, profile picture)
Page details you manage (Page ID, Page name)
Messaging metadata (timestamps, delivery status)
App interaction logs

We do not collect private Facebook messages unless explicitly authorized and required for app functionality.

3.3 Information Processed via WhatsApp Business API

As a WhatsApp Business API Technology Provider, we may process:

WhatsApp phone numbers
Message content (text, media, templates)
Message metadata (status, timestamps)
Customer opt-in records

Important:
Message content is processed only on behalf of our business clients and strictly according to WhatsApp policies.

3.4 Automatically Collected Information

We may collect:

IP address
Browser and device type
Operating system
Log files and usage analytics
Cookies and tracking pixels (see Section 9)

4. How We Use Information

We use information to:

Provide and operate Facebook Apps and WhatsApp services
Enable WhatsApp message delivery and automation
Manage digital marketing campaigns (GKNIt)
Provide CRM, lead tracking, and analytics
Respond to inquiries and support requests
Improve service quality and security
Meet legal, regulatory, and compliance requirements
Prevent fraud, abuse, or unauthorized access

5. Legal Basis for Processing

We process personal data based on:

User consent
Contractual necessity (service delivery)
Legal obligations
Legitimate business interests (security, improvement, analytics)

6. Data Sharing and Disclosure

We do not sell personal data.

We may share data only with:

Meta Platforms (Facebook, WhatsApp) as required for app operation
Authorized technology partners (hosting, cloud, analytics)
Regulatory or legal authorities when legally required
Business clients (data processed on their behalf)

All partners are contractually bound to maintain confidentiality and data protection.

7. Data Retention

We retain data:

Only for as long as necessary to provide services
As required by law or contractual obligations
As instructed by our business clients (for WhatsApp data)

Data may be anonymized or securely deleted after retention periods expire.

8. Data Security

We implement appropriate safeguards, including:

Secure servers and access controls
Encryption in transit (HTTPS, TLS)
Role-based access restrictions
Regular monitoring and audits

Despite best efforts, no system is 100% secure; however, we actively mitigate risks.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain sessions and authentication
Analyze traffic and usage patterns
Improve marketing performance

You may control cookies through your browser settings.

10. User Rights

Depending on applicable laws, users may have the right to:

Access personal data
Correct inaccurate data
Request deletion or restriction
Withdraw consent
Object to processing

Requests can be made by contacting us using the details below.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

12. Third-Party Services

Our platforms may integrate third-party tools (payment gateways, analytics, cloud providers). Their data practices are governed by their respective privacy policies.

13. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Us

For privacy-related questions, requests, or complaints:

Marvel Energy Tech
Email: marvelenergytech@gmail.com
Address:1/105, opp to Lakshmi Kaliyammal Temple, Ungaranahalli [p.o], Dharmapuri - 636705